1. Packaging, credit card statement
At Ella Paradis, your privacy is very important to us. Therefore, all orders are shipped discreetly delivered in plain boxes or padded envelopes with a neutral address on the label. The name “Ella Paradis” does not appear anywhere on the outside of your package. Your credit card statement transaction will read “EP Inc”.
2. Delivery Options and Costs
Free: U.S. Orders (7-10 Business Days)
Ground: $7.95 (4-7 Business Days)
Rush: $19.95 (2-3 Business Days)
All delivery options include Hawaii and Alaska
Shipping costs above may vary in some cases. Extra charges may be applied to bulky, over-sized, or heavy items; the charges are reflected on the product page and in the shopping cart.
(*) All Rush orders placed before 12 pm EST on business days will most likely be processed and shipped the same day. All orders placed after 12PM EST will, in most cases, be processed and shipped the following business day. As our customer, it is important to us that you receive your order in the most timely and efficient manner; therefore, it is our policy that all orders will be sent out as soon as possible.
Rush orders, in most cases, are processed within 1 business day. In rare cases, transit delays may occur. In such cases, we will make a claim on your behalf to request refund for the delayed delivery and refund you if the claim is approved by the courier service. However, we cannot be responsible for service commitments by the courier service. Please note that if the package is sent out with ‘No Signature Required,’ the courier driver reserves the right, by the courier company’s policy, to leave the package in a place he/she deems safe without signature. In certain cases, the delivery driver may deem an area unsafe to leave a package unattended and may opt to re-deliver the following business day. We are not responsible for any lost or stolen packages that are left unattended as a result of opting out of a required signature or for delayed delivery as a result of the delivery driver’s decision to re-deliver. Transit times are estimated by the courier service and are not guaranteed. Weekends and US federal holidays are not considered business days. Shipments are processed Monday - Friday. All shipments will be assigned a tracking number that is automatically updated in your order account once it becomes available. Please allow up to 24 hours for the tracking information to become available.
3. International Shipments
Currently, we offer international shipping to Canada and Mexico. We-Vibe products are not available for shipment to Canada. Products containing certain ingredients, including but not limited to lidocaine and/or alcohol are not available for shipment to Canada or Mexico. To find out more about our international expansion, please submit any requests by using the email forms located on our 'Contact Us' page, and throughout the site. Or please contact us by mail at: Ella Paradis Inc., att. Customer Care, 429 Lenox Avenue, Miami, FL 33139 or by email at [email protected].