1. Discreet Packaging & Credit Card Statement
At Ella Paradis, your privacy is very important to us. Therefore, all orders are shipped discreetly delivered in plain boxes or padded envelopes with a neutral address on the label. The name “Ella Paradis” does not appear anywhere on the outside of your package. Your credit card statement transaction will read “EP Inc”.
2. Delivery Options and Costs
Free: U.S. Orders (7-10 Business Days)
Rush: $9.99 (2-3 Business Days)
Ground: $7.95 (4-7 Business Days)
International: $14.99 (3-10 Business Days)
All delivery options are for continental US locations - we now include Hawaii and Alaska. Transit shipping times to Canada depend on final destination delivery address.
Shipping costs above may vary in some cases. Extra charges may be applied to bulky, over-sized, or heavy items; the charges are reflected on the product page and in the shopping cart.
(*) All Rush orders placed before 12 pm EST on business days will most likely be processed and shipped the same day. All orders placed after 12PM EST will, in most cases, be processed and shipped the following business day. As our customer, it is important to us that you receive your order in the most timely and efficient manner; therefore, it is our policy that all orders will be sent out as soon as possible. Please allow at least 24 hours for orders to process.
Rush orders, in most cases, are processed within 1 business day/24 hours. In rare cases, transit delays may occur due to carriers.
We are not responsible for any lost or stolen packages that are left unattended, or as a result of delayed delivery or the delivery driver’s decision to re-deliver. Transit times are estimated by the courier service and are not guaranteed. Weekends and US federal holidays are not considered business days. Shipments are processed Monday - Friday. All shipments will be assigned a tracking number that is automatically updated in your order account once it becomes available. Please allow up to 24 hours for the tracking information to become available.
Please note: Items May Ship In Multiple Shipments. In order to deliver you the best-priced items in a timely fashion, some orders with multiple items will ship separately.
3. International Shipments
Currently, we offer international shipping to Canada. Select products are not available for shipment to Canada. Products containing certain ingredients (including but not limited to pheromones, lidocaine, and/or alcohol) are NOT available for shipment to Canada. To find out more about our international expansion, please submit any requests by using the email forms located on our 'Contact Us' page, and throughout the site.
Or please email us at: firstname.lastname@example.org