Contact Us

We are here to assist Monday-Friday from 9 am to 6 pm and Eastern Time. Call us at 1.844.355.2669 or text us at 1.888.428.0672.

By texting us, you're confirming that you are 18+ years of age, and are opting in to receive texts from us that are only related to your request.

We won't text you from this number for any other reason (we hate that too!). You can opt-out by replying STOP at any time. Data rates may apply.

* Due to COVID-19, response times have been delayed. We sincerely thank you for your patience during these tough times!

Quick Assists

Answers to our most frequently asked questions are just one click away.

  • Shipping Policy
  • Returns Policy
  • Price Match Guarantee
  • Ella's 30 Day Satisfaction Guarantee
  • Privacy Policy
  • Terms & Conditions
  • How can I track my order?
  • How does your Ella Perks Rewards Program work?
  • How will the charge appear on my billing statement?

    Keeping with Ella’s respect for your privacy, all processed orders will appear on your billing statement as EP Brands.

  • What is Quad Pay and how does it work?

    QuadPay allows you to pay for your purchase over time with zero interest. QuadPay will split the purchase amount into 4 interest-free payments, spread over 6 weeks. You may choose this payment option at checkout.

    For more information, click here.

  • What is the Norton Shopping Guarantee?

    At Ella Paradis, we take your security and privacy very seriously. You may shop with confidence knowing that we fully encrypt and secure the communications between your device, and our store using the highest levels of protection including end-to-end SSL Certificates.

    Additionally, your purchase is protected by the Norton Shopping Guarantee which offers $10,000 Identity Theft Protection, $1,000 Purchase Guarantee, and $100 Lowest Price Guarantee.

    Your personal information is never shared with third parties (Ella Paradis Privacy Policy), and your credit card information is never stored in our servers.

    Finally, you may also be assured that your packages will be shipped quickly and discreetly from our warehouses throughout the United States under the name EPI, Inc.

  • Can I cancel my order after it’s been processed?

    Once your order has been processed, it cannot be canceled. You may refuse the package upon delivery if you’d like to return it. After receiving your returned package, we will issue a refund and notify you via the email address we have on file.

  • I want a refund

    Is your purchase eligible for a refund?

    *Please note: Ella Paradis will only accept unopened and untampered products in exchange for a refund.

    I opted for express shipping but my order did not arrive on time.

    I want to cancel my order altogether.

    I accidentally ordered multiples of the same product.

    I realized I own a similar product.

    If so, please visit our Customer Service Center to submit a claim.

  • My item is defective

    All damaged items must be reported within the first 30 days of receiving the product. We will gladly issue a replacement of the same item or store credit in the form of an Gift Card.

    If you’d like to report a damaged item after the first 30 days, please contact the manufacturer directly for assistance.

    For defective or damaged products, please contact us directly.

    Please allow up to 10 business days for the replacement order process to be completed.

    Returns Policy

  • What to expect with discreet shipping

    Ella Paradis respects your privacy. That’s why all our products are shipped using the utmost discretion. Your package will arrive in a nondescript envelope or box with a neutral address on the mailing label.