When your order is placed, you will automatically receive a confirmation email with the details of your order. When it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. Please refer to our shipping faqs for current processing times and available shipping methods.
All orders are processed within 48 business hours.
**Orders placed over the weekend or holiday will begin processing the following business day.
If you do not receive an email from Ella Paradis within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.
If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing firstname.lastname@example.org
Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.
** In-Transit Time - Does not include standard processing time of 4-10 business days. Business days do not include Saturdays, Sundays, or US Holidays.
Please note, select products are not available for shipment to Canada.
International Shipping Information: During checkout, you will see the specific shipping rates for your order before you place it. We are not responsible for any duties, customs, or taxes for orders shipped outside the United States.
**Ella Paradis does not have control over Canada Boards/Customs. If your package is stuck in transit, please wait after the 14 business days to request an investigation
*Return labels are not available for international orders. We require customers to purchase shipping for returns for reimbursement.
Ella Paradis respects your privacy. Therefore, all our products are shipped using the utmost discretion. Your package will arrive in a non-descript envelope or box with a neutral address on the mailing label.
Please note, if you ordered more than one (1) item, they may ship from a different warehouse location, so it is common you will have multiple tracking#s provided to you for your order. You may use each tracking# to follow your order. Please note, some items may arrive sooner or later than others.
We ship orders on business days. "Business days" are Monday through Friday, and exclude federal holidays within the United States. Holidays include: Martin Luther King Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas and New Year's Day.
Ella Paradis does not hold responsibility for lost/stolen packages after being deemed delivered by the mail carrier.
Deliveries to PO Boxes and APO addresses ship via USPS. All other deliveries ship via FEDEX. Legal title to purchased product transfers to the buyer at point of shipment.