Shipping Policy

Notice to all of our valued customers:

Ella Paradis is still operating and working diligently to provide you with a great online shopping experience and great customer care within a timely manner. In accordance with government regulations and recommendations, we’ve taken precautionary measures to keep our staff safe. Due to these safety measures our team is experiencing delays in processing times and delivery. We’re working as best as we can and sincerely thank you for your patience and understanding during this time.

What to expect with discreet shipping:

Ella Paradis respects your privacy. That’s why all our products are shipped using the utmost discretion. Your package will arrive in a nondescript envelope or box with a neutral address on the mailing label. 

Order Tracking:

Track your order using our: Order Tracking Tool

Orders for Registered Customers

Cost 

Delivery Time 

FOR PROCESSING.

Due to COVID-19, processing may take up to 72 business hours.

Free Shipping (No Minimum)

FREE

5-8 Business Days 

Standard/Ground Service 

$7.99

5-8 Business Days

Express

$14.99

1-3 Business Days

International (Canada & Puerto Rico Only)

Select products are not available for shipment to Canada.

$15.99

4-14 Business Days

Large Items are shipped via standard shipping only

$29.99

5-8 Business Days 

 

Orders for Non-Registered Customers

Cost 

Delivery Time 

FOR PROCESSING.

Due to COVID-19 processing may take up to 72 business hours.

Free Shipping (No Minimum)

FREE

5-8 Business Days

Standard/Ground Service

$7.99

5-8 Business Days

Express

$14.99

1-3 Business Days

International (Canada & Puerto Rico Only)

Select products are not available for shipment to Canada.

$19.99

4-14 Business Days 

Large Items are shipped via standard shipping only

$29.99

5-8 Business Days 

Orders placed over the weekend or holiday will begin processing the following business day.

ELLA PARADIS IS NOT RESPONSIBLE FOR LOST/STOLEN PACKAGES AFTER BEING DEEMED DELIVERED BY THE MAIL CARRIER. 

I ordered multiple items but I only received tracking for 1 item:

Please note if you ordered multiple items, your items may ship from different fulfillment centers. This may result in multiple tracking numbers provided for your order, causing some items to arrive sooner or later than others. Multiple tracking numbers will result in multiple emails with corresponding tracking numbers.

International Shipping to Canada & *Puerto Rico: 

Ella Paradis is not responsible for any duties, customs, or taxes for orders shipped outside the United States. 

Ella Paradis does not have control over Customs. If your package is stuck in transit, please wait up to 14 business days to request an investigation.

Return labels are not available for international orders. Customers are responsible for returning items for reimbursement.

*Shipping to Puerto Rico is considered International as per mail carriers. 

Route+ Package Protection: 

Ella Paradis is proud to partner with ​Route​, the leader in package protection and  tracking solutions. By selecting Route+ at checkout your order will be protected from  damage, loss*, or theft. In the unfortunate case that your order never comes or is broken  upon arrival, you can easily file a claim with Route and receive a replacement or be fully  reimbursed. We are excited to offer this service to you and we highly recommend you use  Route+ package protection at checkout. To file a claim, please click here.

*​Claims for packages marked "delivered" must be filed after 5 days and before 15 days from  the date the package was marked "delivered." Claims for packages presumed to be lost  (where the status is not "delivered") must be filed after 7 (20 for international) days and  within 30 days from the last checkpoint.

 
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