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Return and Refund Policy

Return Policy

Ella Paradis has a 30 days Return Policy for Unsealed/New items from the date of the order for a complete refund of the product price (excluding shipping charges). All products must be returned sealed in their original boxes and be authorized by one of our Ella Paradis team members before being returned. Returned items must be in their original packaging.

Please include the original packing slip OR your name, mailing address, email address, and order number so we can quickly process your refund and payment method used for the purchase.

Refunds may take up to three weeks to process due to the time often required for shipping and bank processing. Exchanges are not available.

All defects must be reported within the first 30 days of receiving the product.**

  • We will gladly issue a replacement of the same item or store credit in the form of an EllaParadis.com Gift Card

For defective or damaged products, please email us details regarding the issue, attach a picture of the serial # & barcode (depending on the product, the barcode is found on the bottom or either side of package box).

*Please allow up to 10 business days for the replacement order process.

**After the 30 days, please contact the manufacturer directly for assistance.

Ella Paradis Satisfaction Guarantee Program **Product Restriction apply**

If you are not 100% satisfied with your purchase you may return your unwanted item within the first 30 days of receiving it.

Note, shipping charges are excluded and a return shipping label is not eligible.

Please contact one of our customer service representatives via Chat or Email in order to initiate your refund. When reaching out, in the subject line write "Satisfaction Guarantee" and please provide your order number.

Please note that gift boxes are customized orders and are considered a final sale. No returns will be accepted. No exceptions.

Ship Ella Paradis Returns To:

Ella Paradis Returns Department
255 Alhambra Circle
Suite 320
Coral Gables, FL 33134

Need a free shipping return label or have other questions?
Email us at: wecare@ellaparadis.com or give us a call: 877-355-2669. Customer Service hours: Monday - Friday, 9 a.m. - 6:00 p.m. Eastern Standard Time.

 
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