Our customers are our number one priority, and we pride ourselves on providing the highest degree of customer satisfaction.
At Ella Paradis, our philosophy is very simple: if you are not happy, we are not happy. We feel it is crucial to go the “extra mile” to give you full confidence in every order that you place. For this reason, we decided to implement a 1 month ‘No-Questions-Asked’ Return Policy. Please read the full policy carefully to understand it completely. If you have any questions, please contact us at firstname.lastname@example.org and we will be happy to assist you.
We value your business, and we understand that shopping online can make product selection more difficult. In an attempt to make your shopping experience easier, we provide a wide variety of information for each product that we sell, from “How To” guides to materials and textures to measurements and actual-size images. It is our intention to supply our customers with as much information as needed to make an informed purchase decision. Therefore, we encourage you to use this information when you make a purchase.
We at Ella Paradis want you to know how important you are to us, so we have created a one month ‘No-Questions-Asked’ Return Policy to put your mind at ease when buying from our site.
You have 30 days from your order delivery date to return any item, for any reason. This means that if you receive your product and you do not like its size, color, shape, or function, you can return it as long as it is unopened and in its original packaging, unused, unworn and with the hygienic seal unbroken. Some products are non-returnable and noted in the product description; if purchased, the sale is final.
Furthermore, you have 14 days from your order delivery date to report any defective items. As part of our high customer satisfaction standards, any item verified as defective will be replaced.
You have 7 days from your order delivery date to report any clothing items that do not fit. Such items may be exchanged for a different size, provided that the tags and original packaging are still attached and intact, and the item is unworn and unused showing no signs of wear, laundering, abuse, stains or obvious indications of use.
We do not offer satisfaction returns.
Items must be returned in their original packaging.
Shipping charges will not be refunded on unclaimed, refused, or undeliverable packages.
How to make a return:
Contact customer service to submit a support ticket. Please include the following information:
Your order number, name and email address.
Products you wish to return and the reason for the return.
When can I expect my credit and/or replacement?
Please allow up to 5 business days from the date we receive your package for us to process your credit and/or replacement.
*All returned items will be hand-inspected upon arrival in our warehouse. We reserve the right to refuse any returned items that do not meet our policy or are deemed unfit for return by our trained staff of experts.